Unable to create new documents in Office 365

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Some users reported the issue that when they try to open an Excel, Word or PowerPoint application in Microsoft 365, they get the error prompt with the message Unable to create new documents. This article provides the most appropriate solutions to fix the problem.

When you encounter this issue, you may see the following error description:

  • We are unable to create a new document at this time. Please try again later.
  • A problem with your OneDrive account prevents you from creating a new document
  • Your Office 365 administrator has set a Conditional Access policy that limits your access to Word

Investigations show that this issue occurs when you try to create documents in Office online through the Office 365 portal.

Unable to create new documents in Office 365

If you are unable to create new documents in Office 365 on your Windows 11/10 computer, you can try our recommended solutions below and see if that helps fix the problem on your system.

  1. Initial checklist
  2. Disable OneDrive sync for Office apps
  3. Disable Continuous Access Assessment (CAE)
  4. Install Microsoft 365 locally

Let’s take a look at the description of the process involved regarding each of the listed solutions.

1]Initial checklist

Before trying the solutions below, you can do the following and, after each task, see if you can create the document without problems:

    • OneDrive online
    • SharePoint online
    • Online office

So make sure you have the correct Microsoft 365 license, then you can clear cache, cookies and browsing history on your web browser and then go back to Office 365 portal. and try again to create new files online.

2]Disable OneDrive synchronization for Office applications

This solution requires that you disable OneDrive synchronization for Office applications; and the fix applies specifically to the A problem with your OneDrive account prevents you from creating a new document description of the error when you are unable to create new documents in Office 365.

Disable OneDrive sync for Office apps

The following instructions will guide you in this regard:

  1. Click the OneDrive icon on the Taskbar.
  2. Click the gear icon and select Settings.
  3. Select the Office tab and uncheck the box that says Use Office apps to sync Office files I open.
  4. Click OK.

3]Disable Continuous Access Assessment (CAE)

Disable Continuous Access Assessment (CAE)

This solution requires that you disable Continuous Access Evaluation (CAE); and the fix applies specifically to the Your Office 365 administrator has set a Conditional Access policy that limits your access to Word Description error.

Continuous Access Assessment (CAE) in Azure AD is now enabled by default and enables faster response by forcing an access token refresh on certain events. You can set Strict enforcement or Disable CAE absolutely. Keep in mind, however, that the strict option can disrupt the user experience when working in Office on the web. Strict enforcement should only be used in environments where it is a strict requirement.

4]Install Microsoft 365 locally

Install Microsoft 365

Since you are having trouble creating new Office documents online, this is another viable solution to the ongoing problem, which requires you to install Microsoft Office 365 locally on your Windows 11/10 device. Once your version of Office 365 is installed, you should be able to create new documents normally and start using your Office apps.

I hope this helps you!

Similar item: Office documents not opening after Windows upgrade

Your Office 365 administrator has set a Conditional Access policy that restricts your access to Word

Your Office 365 administrator has set a Conditional Access policy that restricts your access to Word

This may be related to user-enabled MFA and your organization’s Conditional Access policy settings. Azure AD Multi-Factor Authentication and Conditional Access policies give you the ability to require MFA users for specific sign-in events.

How to fix the inability to create a new document?

To resolve the “Cannot create a new document” error when opening WordPad or Microsoft Paint on your Windows 11/10 device, you can simply uninstall and then reinstall the respective program.

Why can’t I create a new document in Microsoft Word?

There can be a number of reasons why you cannot create a new document on Microsoft Word, mainly due to a corrupt Office installation. To fix this problem, you can try to open Word in safe mode and then check if you can create new documents. If not, you can repair Word or fully repair the Office suite. If that doesn’t work, you can uninstall and install Office on your device.

How do I create a document in Office 365?

To create a document in Office 365, follow these steps:

  • Open word. Or, if Word is already open, select File > New.
  • In the Search online templates box, enter a search term such as letter, resume, or invoice. Or, select a category under the search box like Business, Personal, or Education.
  • Click on a model to see a preview.
  • To select Create.

Why won’t Microsoft let me save a document?

The issue may be caused by your template file, so be sure to recreate it and check if that fixes the issue. Microsoft Word does not save documents – This problem may occur due to your add-ins. To fix the problem, make sure to start Word in safe mode and disable all add-ins.

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