9 Best Fixes for Netflix App Not Working on Windows 11


Watching your favorite movies and shows on Netflix can be a lot of fun. You can share your favorite moment from a movie or series by taking a screenshot on Netflix. And if you’re using the Netflix app on your Windows PC, you can also download content and watch it later.

But all your excitement can come to a halt if the Netflix app stops working properly. Here are the best fixes for Netflix app not working on Windows 11.

1. Use a broadband internet connection

Even Netflix recommends specific internet speeds To enjoy your favorite Netflix movies and shows in the highest resolution without experiencing any issues, you need to upgrade to a high-speed internet connection. If you are using a Wi-Fi network and you have a dual-band router, try switching from a 2.4 GHz frequency band to a 5 GHz frequency band. PC users can simply switch to an Ethernet connection using a LAN cable to improve internet speeds. Be sure to check your internet speed once for peace of mind.

2. Check if Netflix is ​​down

Although it may be unlikely, Netflix may be experiencing downtime with its servers in your region. You can go to Downdetector and check the dedicated Netflix page for any service outages. If so, you’ll have to wait for Netflix to fix it.

3. Update display drivers

If DownDetector shows no problem with Netflix, the next solution we recommend is to update the display drivers of your Windows 11 PC. It is possible that the current display drivers of your Windows 11 PC have become outdated for that Netflix is ​​working properly. Here’s how to update the display driver.

Step 1: Open Device Manager on your Windows PC.

Step 3: Click Display Adapters from the list of options.

Step 4: Right-click on the display driver name.

Step 5: Select Update Driver from the list of options.

Step 6: Click Search automatically for drivers to start the process.

Step 7: Follow the on-screen instructions and complete the driver installation.

Step 8: Once the installation is complete, open Netflix and check if the issue is resolved.

4. Reset Netflix app settings

You can also reset all app settings for Netflix. This will delete data such as your ID and other downloaded movies from your computer. If this latest content is not relevant to you, you should definitely use this method. Here’s how.

Step 1: Click the Windows Search icon in the taskbar, type Settings, and select the app from the results. Or you can press Windows key + I shortcut to launch it.

2nd step: Click Applications in the left menu.

Step 3: Click Apps & Features on the right side.

Step 4: Under Apps & Features, find Netflix.

Step 5: Click on the three dots next to the Netflix app.

Step 6: Select Advanced Options from the list of options.

Step 7: Scroll down and click Reset.

Step 8: Click Reset again to confirm your choice.

Step 9: Once the reset is complete, close the Settings app and open Netflix to check if the issue is resolved.

5. Run the Microsoft Store App Troubleshooter

When you’re not sure what’s wrong, seek help from Windows’ built-in troubleshooter for apps downloaded from the Microsoft Store. If the Netflix app still isn’t working, the app troubleshooter will find and fix any issues, if it can. Here’s how to run the troubleshooter.

To note: Windows 11 Insider Build 25169 or higher will show the Microsoft Store Apps Troubleshooter as Microsoft Store apps.

Step 1: Open Settings on your Windows 11 PC.

2nd step: Under System Settings, scroll down and click Troubleshoot.

Step 3: Click Other troubleshooters.

Step 4: Scroll down and click Run next to Windows Store apps.

Step 5: Follow the onscreen instructions to complete the troubleshooting process.

Step 6: Once the process is complete, open the Netflix app and check if the issue is resolved.

6. Flush DNS cache

DNS Cache includes information about all previous websites you have visited. If the Netflix app is still not working on your Windows PC or showing you the error code U7353, you can try flushing the DNS cache and see if that fixes the problem. Here’s how.

Step 1: Click the Search icon on the taskbar and type Command Prompt.

2nd step: Click Run Ad Administrator in the right menu under the Command Prompt icon.

Step 3: Type the following command and press Enter.

ipconfig /flushdns

Once this process is complete, you will see the message “Revolver DNS Cache Successfully Flushed”.

Step 4: Close the command prompt and open Netflix to see if it works as usual.

7. Delete MSPR.HDS files on your Windows PC

If the Netflix app shows the error code H7363-1260-80070057, you should try removing the MSPR.HDS files from your Windows 11 PC. Microsoft developed these files for apps like Netflix that use them for managing digital rights, i.e. the protection of content against piracy. After deleting these files, your computer will automatically generate a new version. Follow these steps to delete these files.

Step 1: Click the Folder icon on the taskbar to launch Windows Explorer.

2nd step: Click on the search bar in the upper right corner.

Step 3: Type mspr.hds in the search box and press Enter.

Step 4: Once all the files appear on your screen, select them all and press Shift + Delete to erase them permanently.

Step 5: Restart your PC and open Netflix to check if it works normally.

8. Update the Netflix app

If you still can’t use the Netflix app on your PC, it’s a good idea to update the Netflix app, especially if you’ve delayed those updates. Here’s how you can do it.

Step 1: Click Windos Search, type Microsoft Store and select the Microsoft Store app from the results to open it.

2nd step: Click the Library icon in the lower left corner.

Step 3: Click Get Updates in the upper right corner.

Step 4: If an update is available for the Netflix app, download and install it.

Step 5: After installing the update, open the Netflix app and check if it works.

9. Use Netflix in a browser if nothing works

If none of the steps mentioned above worked for you, the last resort is to open a web browser on your Windows PC, open Netflix and log into your account.

Netflix and Chill

Although Netflix provides a huge library of content for each region, some shows or movies are not available in all countries. Using a VPN service is the best way to access this content. But if the VPN service stops working for you, here are the best ways to fix VPN not working with Netflix.


Comments are closed.