A programming glitch left American Airlines with 12,000 flights in July without pilots


A programming error with the system used to list flights to American Airlines pilots allowed flight crew to leave the Dallas-Fort Worth-based carrier with 12,000 flights in July without any pilots listed to actually fly them .

The problem seems to have occurred on Friday when the listing software, which is called the travel trade with open time systemincorrectly allowed pilots to drop blocks of flights called “sequences” into the system that had already been assigned to them.

The error was apparently caught by hundreds of pilots who collectively returned 2,000 sequences to the trading system. The dropped footage amounted to approximately 12,000 flights or 37,000 flight hours, according to insiders quoted by Twitter source @xJonNYC.

As American Airlines worked to rectify the problem, the union that represents AA pilots pointed to “mismanagement” at the airline. The Allied Pilots Association suggested it would use the fiasco as a bargaining trip in contract negotiations to win incentives for pilots to work during holiday periods.

In a statement, a spokesperson for American confirmed the issue, saying, “Our pilot travel redemption system has experienced a technical issue. Due to this technical issue, some travel redemption transactions may have been processed when it should not have been allowed. »

“We have restored the vast majority of affected travel and do not anticipate any operational impact from this issue,” the statement continued.

All eyes are on major US airlines heading into Independence Day weekend, fearing the slightest disruption could turn into a major operational meltdown.

American Airlines recently offered pilots a pay raise of up to 16.9% as part of a two-year deal. Negotiations with the Allied Pilots Association continue and the agreement has not yet been accepted by the carrier’s pilots.

Sign up for the cabin crew briefing

Get the latest cabin crew recruitment news delivered to your inbox once a week…

Mateusz Maszczynski

Mateusz Maszczynski honed his skills as an international flight attendant at the Middle East’s most important airline and flew throughout the COVID-19 pandemic for a well-known European airline. Matt is passionate about the aviation industry and has become an expert in passenger experience and human-centered stories. Always on the cutting edge, Matt’s knowledge, analysis and news coverage are often used by some of the biggest names in journalism.


Comments are closed.