Microsoft warns Windows 10 USB printing breaks due to recent updates


Microsoft is warning customers that Windows updates released since June 28 will trigger printing issues on USB-connected devices.

“Microsoft has received reports of issues affecting certain printing devices following the installation of Windows updates released June 28 (KB5014666) and later,” Redmond explained.

Affected platforms include both client (Windows 10, version 20H2, 21H1, and 21H2) and server (Windows Server, version 20H2).

Symptoms reported by users and highlighted by Redmond include applications referencing the printer using a specific name not being able to print and Windows showing duplicate copies of installed printers with similar names and suffix “Copy1” .

“Normal printer usage may be interrupted in either scenario, causing print operations to fail,” the company said. said in a notice on the Windows Health Dashboard.

“We are currently investigating and will provide an update when more information becomes available.”

Microsoft has also asked users experiencing these or similar issues related to printing on systems with USB connected printers to file a report via the feedback hub under the Issue > Devices & Drivers > Print category by choosing ” Create a new bug” under “Find similar comments”. ” section.

You can find additional information on the health dashboard Where Microsoft support website if you want to file a report.

Workarounds Available

While Microsoft is still working on a fix for this recently acknowledged known issue, the company is providing affected customers with workarounds that should help them temporarily restore printing functionality to their devices.

Actions you can try to fix the problem include:

  • ​Open the Settings app, navigate to “Bluetooth & Devices” and select “Printers & Scanners”.
  • ​If there appears to be a duplicate installation of an existing printer, such as with the “Copy1” suffix, confirm if printing is working for that printer. This printer should work as expected.
  • If you need to use the original printer installation and not the copy, right-click on the duplicate printer, select “Printer Properties” and select the “Ports” tab. Observe the port used.
  • Open “Printer Properties” on the original printer and select the “Ports” tab. From the displayed list, select the port option used by the duplicate printer. The duplicate copy printer can be deleted if this original printer works normally.

If the above workarounds didn’t help, you can try updating the printer driver or check your printer manufacturer’s website for a firmware update.

If the problem persists, you can also try reinstalling the printer by doing the following:

  1. Turn off your printer and unplug all cables
  2. Open the Settings app, navigate to “Bluetooth & Devices” and select “Printers & Scanners”.
  3. Select the affected printer and select the “Remove device” option
  4. Restart your device
  5. Turn on your printer and reconnect it to your device

Last week, Microsoft also warned that printing could be interrupted on devices (printers and scanners) using smart card (PIV) authentication.

This is because the temporary mitigation provided a year ago to address Windows Server printing issues on non-compliant devices will be removed, which may break printing from this week’s optional preview updates. .


Comments are closed.