ROTHENBURGER: Government shouldn’t play tricks on us with new apps

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I have a theory that they hired IKEA to write the instructions.

Here’s what I want, and what the government doesn’t give me: a clear, step-by-step guide, preferably with lots of pictures, of what to do and when to do it, when I leave the Canada until the minute I return.

And then there’s the new eTaxBC. I’ll never understand why the provincial government changed the old simple method of applying for the annual grant for BC homeowners, but I thought I’d try eTaxBC because you can at least pay the property taxes and apply for the grant in one session on the old laptop.

But the program is so clunky that you have to invest half a day trying to find the page where you pay the taxes. I finally got the job done, only to have my payment rejected, then rejected again.

The eTaxBC helpline couldn’t help, and the bank didn’t know because it was all done by a computer system which obviously has a mind of its own. As a result, I ended up being late and paying the penalty fee.

Which significantly reduces my savings for my doctoral school fees in GovSpeak.

I’m Mel Rothenburger, the armchair mayor.

Mel Rothenburger is a former mayor of Kamloops and a retired editor. He is a regular contributor to the CFJC, publishes the opinion website ArmchairMayor.ca and is a director of the Thompson-Nicola Regional District Council. He can be reached at mrothenburger@armchairmayor.ca.

Editor’s Note: This opinion piece reflects the views of its author and does not necessarily represent the views of CFJC Today or Pattison Media.

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